Do your standards sometimes slip a little when you are really busy or if you don't get a bit of recovery time? There is always one more task on the list, or one more passenger in need of care or attention. Sometimes it feels as if the job of Cabin Crew is never done. People don't necessarily work together often, but they always work together wholeheartedly. Of course the good thing is that this bond is what leads to the real sense of community among the cabin crew at Aer Lingus. You need to be willing to forge a strong bond. And every day, you need to have the energy and enthusiasm to build a real team spirit, for just that day, with your Cabin Crew. That is what we need at Aer Lingus.Įvery day you fly you are likely to be flying with a different team of people. You are the team player who loves that the team keeps changing. So you need to be able, and prepared, to build a great team spirit afresh, every time you fly with a different set of people. But that's not the way it is with Cabin Crew.Įvery time you fly, you will be with a team, but it will be a different team. And they love to be able to stick with the same team. Lots of people build up a terrific team spirit with their colleagues. But do you like your team to stay the same? It actually starts with a really early night the night before, and getting up early enough on the day to arrive at work at 5, looking good and ‘wearing the uniform with pride’ - perhaps a couple of times a week! You know that you will be working as a team, every time you fly. But there is little or no routine associated with the job of Cabin Crew.Ĭhanging shifts and work times are at the very heart of the job.īut in this job, the 5am shift doesn’t really just start at 5. We understand. It is difficult to start work at a different time every day. No shift is the same.Īer Lingus Cabin Crew are the sort of people who understand that to report for work at 5am looking good, and ‘wearing the uniform with pride’, they will have need to have had a very early night, and an even earlier wake up call, perhaps a few times a week! They are the sort of people who enjoy changing shift patters, long term. So to work as Cabin Crew in Aer Lingus you do really need to be the sort of person who thrives on change. That’s great. Your day might start as early as 3.30am, or as late as 4pm. Are you the type of person who can cope with a mix of early starts, late starts, weekends on, and weekends off? You need to be positive as you help each other prepare for that, so that you can focus all your energy on remaining pleasant, understanding and helpful in the face of their frustration. You really do need to be able to put aside your own feelings of frustration in situations like this.ĭelays sometimes do happen, and when they do, you and the rest of your Cabin Crew team will be the people listening to, and reassuring, a whole aircraft full of people who also had plans for the evening. You need to be able to focus all your energy on remaining pleasant, understanding and helpful in the face of their frustration. Remember, when you eventually take off, the aircraft is going to be full of people whose plans have also been disrupted. But it does sometimes happen that, either because of weather or a technical issue, a flight gets delayed.Īs an Aer Lingus crew member, you have to be prepared for situations like this and remain flexible and positive. None of us likes to have our plans disrupted. Will you find it really hard to stop thinking about the party you are now likely to miss? The delay is likely to be of at least 4 hours. Word comes through of a technical problem, just as you are preparing to fly home from Madrid. They need both to be resourceful and reassuring, and to appear so. When the door of the plane closes, they are in charge of the passengers' welfare, and they need to be able to deal with whatever arises. It is essential however that Aer Lingus Cabin Crew both are, and appear, confident and self-assured. Some of us feel good about ourselves inside, but don't necessarily project a lot of confidence or self-assurance. Your calm and confident demeanour can make a very big difference to the quality of a nervous or worried passenger's experience. When the door of the plane closes, the Cabin crew are in charge of the passengers' welfare. Passengers need to believe that the crew members taking care of them on a flight are resourceful and calm, and that they will be able to deal with whatever arises. It is essential that Aer Lingus Cabin Crew both look and are, confident and self-assured. This is a job for someone at ease with themselves.
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